Shipping Policy
Age
By using Ovam shop, you confirm that you are at least 21 years old and that any recipient of alcoholic products you ship through our website is also at least 21 years old. All deliveries must be signed for by an adult aged 21 or older. To maintain our business integrity, we want to inform you that any violation of applicable laws will be reported to the relevant authorities.
Delivery Address
An adult signature from the recipient is required for all orders. Our delivery partner will not leave a package without an adult present to sign, so we strongly recommend using a business or office address as the “Shipping Address” at checkout. This ensures an adult will be available to receive and sign for the package. We do not ship to APO, FPO, or P.O. boxes. If an order is sent to an incorrect address, the buyer will incur any return shipping costs. A 10% fee may apply if you need to cancel due to an incorrect address.
Orders shipped to California residents are subject to California sales tax. Purchases made by non-California residents to addresses outside of California are exempt from sales tax.
Shipping Responsibility
Once your order is approved by your credit card provider, the goods are yours. By selecting shipping, you are asking us to use a common carrier to deliver your order. We make no claims regarding the legality of shipping alcoholic beverages. You are responsible for ensuring compliance with all laws concerning such shipments. You may also arrange your own shipping. You are fully responsible for any duties, taxes, levies, or fees (including sales, use, or withholding taxes) imposed by any authority as a result of your transactions with retailers or using our Services. We are not liable for any damage resulting from weather conditions.
Price & Availability
Prices and availability are subject to change without prior notice. Once your payment is confirmed, we aim to ship your order within 3-5 business days, though holiday orders may take longer. If you place an order for an out-of-stock item, we will reach out to offer a refund or to see if you’d prefer to wait until the item is back in stock. It may take up to 5 business days to receive out-of-stock items from our distributor. Due to demand, we cannot guarantee fulfillment for limited or seasonal releases.
Shipping Information
We ship alcoholic beverages to all states in the U.S., except Alaska, Hawaii, and Utah. Availability of products varies by state due to differing regulations. We do not ship internationally or to APOs, FPOs, or P.O. boxes.
Shipping a Gift
We are happy to help with shipping our products as gifts. Each product page offers the option for gift wrapping and/or a personalized greeting card. The recipient must be 21 years or older to accept the delivery.
Shipping to Multiple Addresses
We cannot divide one order into multiple addresses. Each address requires a separate order.
Receiving a Shipment
Upon delivery, our partners will request the recipient’s ID to confirm they are 21 or older and will need a signature. If you are not home, we will attempt additional deliveries before holding the shipment at the delivery center. For any questions or concerns about your order or to reroute it, you can contact us at:
E-mail: contact@ovamshop.com
Phone: +13109534758
Shipping Rates & Options
We aim to ship orders the same business day if received before 3 p.m. local time. Orders placed after this time will ship the next day. Orders placed after 3 p.m. on Friday will ship the following Monday, regardless of the delivery option chosen.
Currently, we offer shipping through UPS® Ground, UPS 3 Day Select®, and UPS Next Day Air®. All options include Saturday delivery.
Shipping rates are determined by the weight of the items and the selected shipping service. Rates for each item will be displayed in your shopping cart and will update as items are added or removed.
Track Your Order
After your order is shipped, we will email you with tracking information. This allows you to follow your package via UPS® as it makes its way to the delivery address. The recipient must be at least 21 years old to receive the package.
Contact Us:
For any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to us at:
E-mail: contact@ovamshop.com
Phone: +13109534758
Address: 2707 W Avenue 30, Los Angeles, CA 90065